Payments
You can pay by Credit Card in the Stripe and PayPal circuit. The accepted credit cards are: MasterCard, Maestro, Visa, PostePay, American Express, Discover, Diners, JCB.
Shipping costs and times
Shipments will be entrusted to the UPS Express Courier, with delivery times:
Italy: 48h + 24h for the islands (Sardinia, Sicily and smaller islands).
Europe: 3-4 working days
Outside Europe: 7-10 working days
ATTENTION: due to the summer closure, orders received during August will be processed as soon as possible at the discretion of the courier used.
Shipping costs:
Italy: free
Europe, UK and USA: free above €50
Other countries: €29
ATTENTION
Upon delivery of the package, the Customer is required to check:
- that the number of packages delivered corresponds to that indicated in the transport document;
- that the packaging is intact and unaltered, including the sealing tapes.
In case of external damage (scratch, dent) or signs of tampering, the Customer must sign the delivery note with "specific reservation" and enter the reason why you want to accept the package with reservation in the "Notes" field. Otherwise, we will not be able to proceed with the insurance claim in case of disputes on the package. Also remember to check the labels on the packages: they must show your name and address.
Duties
Glasses shipped within the European Community are not subject to duties and prices include value added tax (VAT)
Glasses shipped to the Canary Islands are exempt from VAT, but are subject to customs duties upon receipt, which remain the responsibility of the customer.
Glasses shipped outside the EU may be subject to customs duties once they reach the destination country.
Goods shipped outside the EU are exempt from VAT, and may be subject to customs duties once they reach the destination country. These costs are beyond our control. For more information on customs costs, please contact your customs agency.
Additional costs for customs duties are the responsibility of the customer; we cannot monitor these costs, nor estimate how much they will be. We also cannot refund any of the customs duties.
Returns and withdrawals
If you wish to cancel your purchase, you may return the goods within 14 days of receipt. All items must be unused, in resalable condition and in their original packaging with all tags still attached.
Returns of unwanted items are subject to the payment of a small return fee equal to the cost of shipping as follows: €9 Italy, €19 Europe, €29 rest of the world.
All refunds will be made through the same payment method used for the original order, within 14 days of the returned item arriving at the warehouse in Italy.
Customer's liability for goods whose value has diminished: The customer is responsible for goods damaged or whose value has been impaired due to mistreatment or any use of the goods that is not strictly related to knowing the functionality and characteristics of the product.
NRC reserves the right to refuse returns if communicated, sent or shipped after the indicated days or if the products are not intact. All items are checked before being shipped.
In case of receiving defective or faulty goods, immediately write an email to info@impregio.it .
Return Policy
To make a return, first write an email to info@impregio.it indicating the order reference number, item code, order receipt date and the reasons for the return. Once verified that the causes are in accordance with our conditions of sale, you can proceed with the reshipment which must take place no later than 14 days from the date of return authorization.
Limitations
Returns are accepted only for items purchased on nrceyewear.com